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Customer Services

If you have any customer service related issues regarding harlequinrip.com, please read the following FAQ’s first.

If you are still having problems, please contact Global Graphics info@harlequinrip.com

Product Support

Try Before You Buy
A Try Before You Buy (TBYB) option allows you to try out a RIP option for up to 30 days so you can decide whether it meets your needs.
If you have ordered a TBYB option you will receive an email from Global Graphics confirming how to enable your TBYB option. The email will also confirm your level of technical support and where you can obtain this from, if needed. Please note that Global Graphics uses its OEM Partners and their dealers to provide technical support. Users should expect to receive technical support via email.
Technical support during the 30 day TBYB evaluation period involves providing help with the following general usage questions:
  • How to install the TBYB option if you are having difficulties,
  • How the product functions,
  • How it is configured,
  • How it works with the Harlequin RIP.

When the TBYB period expires you will have to purchase the option to use it again.

Click here to see our TBYB FAQ.

Webmaster

If you have identified a problem with harlequinrip.com e.g. a link not working, or if you have a general comment about harlequinrip.com, please contact webmaster@harlequinrip.com
Pictures of dongles you might have for your Harlequin RIP

A dongle is an external hardware security device.

Dongles

The dongle must be plugged into your computer before attempting to start the Harlequin RIP and whenever the Harlequin RIP is running. The dongle needs to be plugged into your parallel or USB port depending on which dongle you have received.

The Harlequin RIP, nor any of its Product Options, will run if the dongle is not connected to your computer.

Global Graphics uses Sentinel Security Products that are available as Universal Serial Bus (USB dongles) or 5-pin parallel port dongles.

Where to 
find your dongle numbers heading image

Dongle numbers can be found using the following methods:

In v6.4 (or later) of the Harlequin RIP (supplied with a Harlequin License Server (HLS) and License Manager):

  • Preferably, unplug the dongle from the port on the machine. The security number and dongle serial number will be printed on the body of the dongle.
  • If you cannot get to the dongle or the printing is not visible, you can use the License Manager application supplied with your RIP. When started, the security number and the dongle serial number are displayed in the "Dongle info" area.

In v6.3 (or earlier) of the Harlequin RIP (no HLS or License Manager)

  • Preferably, unplug the dongle from the port on the machine. The security number and dongle serial number will be printed on the body of the dongle.
  • If you cannot get to the dongle or the printing is not visible, a RIP serial number is displayed in the RIP message (monitor) window when the RIP is started. This number is actually the dongle security number (apologies for the confusion).

Note that in this case the dongle serial number is only available on the dongle itself.

The serial number is usually 5 digits. For example: 12345

The security number (or RIP serial number) is usually 5 plus 2 digits. For example: 12345-12